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Privacy Policy

Image by Ian Schneider

Our Policy of Use
and Protection of Personal Data and Privacy

This website is operated by REIDEO WEBLER E.I.R.L. Throughout the site, the terms “we”, “us” and “our” refer to REIDEO WEBLER E.I.R.L.

REIDEO WEBLER E.I.R.L. offers this website, including all information, tools and services available on this site to you, the user, and it is conditioned on your acceptance of all terms, conditions, policies and notices stated herein.

 

REIDEO WEBLER E.I.R.L. It has been helping our clients growth for more than 9 years in Chile, discovering solutions of value in areas of ​​marketing and design.

 

REIDEO WEBLER E.I.R.L. is a company committed to complying with legal regulations in all its aspects. In this, the commitment regarding the privacy of the people who access this website, and the use of their personal data is a firm commitment acquired by the company, which seeks to comply and effectively comply with Law 19,268 on Protection of Private Life issued in Chile.

 

Thus, this policy contains the practices and policies of REIDEO WEBLER E.I.R.L., regarding the use of data and personal information collected through this website, and through the different technological platforms through which REIDEO WEBLER E.I.R.L. access the personal data of its customers.

 

So the users of this website, regardless of their origin, expressly authorize REIDEO WEBLER E.I.R.L. to use your information in Chile and abroad, in accordance with the provisions of this Policy of Use and Protection of Personal Data and Privacy (here also refered as "this Policy").

Responsible for the collection of personal data of the user of this website:

 

REIDEO WEBLER E.I.R.L.

RUT: 76.345.349-9

Av. Sucre 2680

Ñuñoa, Santiago, RM

Chile

Contact:

Sales: info@weblerdigital.com

Support: info@webler.cl

Administrative Offices: admin@reideowebler.com

REIDEO WEBLER E.I.R.L. collects, processes and stores only the personal data that is strictly necessary for the proper functioning of this website and to improve the user experience on it. Any further processing of personal data is only carried out on the basis of other legal obligations or permissions, or if the respective user has given their express consent to REIDEO WEBLER E.I.R.L.

 

In this way, REIDEO WEBLER E.I.R.L. will collect, among others, personal data relating to the user's IP address, the user's activity in the context of the website, the type of respective end device, the type of browser used, and the date and time of use of the website.

When users visit this website and agree to provide personal data for certain purposes, REIDEO WEBLER E.I.R.L. collects, processes and stores this personal data, which could include: the full name of the user, the number of the user's identity card or identification card, the address or physical address provided by the user, the user's email, the user's telephone number, the user's date of birth, the user's gender, the user's geolocation, the user's preferences, as well as any personal data necessary to carry out the activity that the user wants to carry out on this website. ​

 

Users accept and acknowledge that when purchasing and/or using the website www.weblerdigital.com (also www.webler.cl), personal information will be requested to validate their accounts, as well as the use by REIDEO WEBLER E.I.R.L. of that information.

 

All personal information provided by users when registering on the site www.weblerdigital.com (also www.webler.cl) will become part of the database of REIDEO WEBLER E.I.R.L. This information will be used by REIDEO WEBLER E.I.R.L. to identify each user, assign a personal account, process their orders, send tracking information and status of all orders placed on the website.

 

REIDEO WEBLER E.I.R.L. is not responsible for the veracity of the information provided by users when registering on the site. REIDEO WEBLER E.I.R.L. presumes that the data entered is true, accurate and precise information of the user.

User information:

 

When creating an account to place an order, the user must enter the following information:

First Name and Last Name

Birthdate

RUT

Email Address

Comuna / Barrio / Neighborhood

Region / Provincia / Estate

Contact

Phone number ​​

 

All this information will be used to send emails with information related to your account and/or the status of your orders, as well as to send information related to new products, discount codes and promotions.

 

REIDEO WEBLER E.I.R.L. will not sell, rent or exchange with third parties the personal information provided by users when registering on the website.

 

TERMS AND CONDITIONS: ​

Our commercial proposals establish prices with a validity of 15 days from the presentation of the proposal, after this time the prices will be subject to changes, so it will be necessary to update the proposed value.

 

The prices of our commercial proposals will be specified for Chile in Chilean Pesos and for other countries in American Dollars (USD).

 

Travel, transportation, lodging, food and other expenses that may be incurred during the provision of services are not considered in the proposal and will be agreed with the client.

 

Web project delivery times: 3-4 business weeks or sooner, may vary depending on the project.

 

According to our policies, the start date of the project will be taken from the first payment of 50% for the project. ​ When the estimated time of the project is exceeded due to aspects not attributable to REIDEO WEBLER E.I.R.L., the following procedure will be followed:

In the event of situations that alter the delivery times on the part of the client, it will be counted from the date that the client has not provided the information or supplies, an additional 30 days will be counted to finish the project, if the client does not provide the information or supplies to advance in the project, during this time the project will be closed by REIDEO WEBLER E.I.R.L.

 

In case the client wants to "reopen" it, they must pay an additional 20% based on the value of the proposal initially presented and a new delivery time will be reviewed with the client according to the commitments that are acquired.

 

After this time and the project is not reopened by the client, it will be taken as a new project. ​ If the client requires freezing the project, they must formally communicate to our email info@weblerdigital.com the freezing of the project.

 

In case the client wants to "reopen" it, they must pay an additional 30% based on the value of the proposal initially presented and a new delivery time will be reviewed with the client according to the commitments that are acquired.

 

The maximum time to freeze a project is 30 days, after this time and the project is not reopened by the client, it will be taken as a new project.

If the client requires to freeze the project, they must formally communicate to our email info@weblerdigital.com the freezing of the project.

 

In case the client wants to "reopen" it, they must pay an additional 30% based on the value of the proposal initially presented and a new delivery time will be reviewed with the client according to the commitments that are acquired.

 

The maximum time to freeze a project is 30 days, after this time and the project is not reopened by the client, it will be taken as a new project. ​

 

WAYS OF PAYMENT: ​

Our ways of payment are: 50% to start the project – 30% when transferring the site to the client's WiX account and 20% at the end with the delivery of the project. ​

 

Payment options CHILE: https://www.weblerdigital.com/formas-de-pago

 

PAYPAL international payment: https://paypal.me/weblerdigital

 

Note: Prices do not include billing costs (VAT) or withholdings. If any type of withholding is required, the corresponding percentage will have to be added to the final prices presented by us. ​

SERVICE GUARANTEE

​We provide guarantees based on:

Non-compliance in delivery times on our part.

Bad configurations and parameterizations in the Wix platform.​ ​

 

RETURNS

W don´t refund payments. However, the situation or the facts will be analyzed in depth and if it is due to actions that have been caused by REIDEO WEBLER E.I.R.L. It would be contemplated to make a refund of money. The return of money would be made according to the hours remaining to those invested in the project and based on the activities carried out within the project, the value of the hour will be handled with the current current rate. ​

 

WARRANTY OF TECHNOLOGY PLATFORMS ​

Regarding the Wix Web platform, the customer can request the respective guarantees or errors or functionality changes directly with the owner of the software with the help center, by phone call, chat or tickets: https://support.wix.com/es/

 

Regarding third parties such as other solutions associated with the Web platform such as payment gateways or others, the client must request the respective guarantees and support directly from the help center.

 

After the project is approved and delivered, additional changes, misalignments or configurations executed by the client and that require re-adjusting or restoring the site previous aversions, these actions will have additional costs. ​​

 

Important: Wix in each module has a certain coverage so the scope for the project will be based on the current function provided by each module of the Wix platform. ​

 

At the end of the training and delivery of the project, the client has the opportunity to rate our service where 1 star was not satisfactory or 5 stars the service provided was satisfactory.

SUPPORT

​First Level Support: The client will be trained in the delivery of the project as an editor and first level support so that they can autonomously identify the respective errors that may be presenting. In case of not having training within the contracted service, the client can request and hire the 2-Hour training service, with the respective current rate. ​Second Level Support: The client within his Wix account has the option through the help center to request support via telephone or through tickets or Chat or ultimately from the self-help center where he can through a library of questions frequently resolve concerns or resolve the problem, help center link: https://support.wix.com/en/Third Level Support: in the event that none of the above actions give results, the review and analysis will be carried out by WEBLER DIGITAL and, if necessary, a possible solution will be provided or, where appropriate, it will be escalated to the support team or Wix Wix account for the respective solution to be provided. ​

 

NOT INCLUDED

Rights of images, fonts and multimedia elements, animations.

Retouching or design of illustrations, images and photography

Cost of licenses on third-party products / software.

Writing or translation of texts (whether interface, messages or contents of the site into languages ​​other than Spanish).

Loading of content after delivery of the site.

Creation of animations or multimedia viewers (flash or similar) that must be provided by the client.

Creation, edition or conversion of videos. (They must be provided by the client in the final format in which they will be presented on the website).

API creation.

Any task or activity not explicitly defined in the quote.

Developments or programming not listed.

Cookies Policy

A cookie is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to browse that page.

 

Cookies usually store information of a technical nature, personal preferences, content customization, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the content of the web to your profile and needs, without cookies the services offered by any page would be significantly reduced.

 

This website uses the following own cookies: ​ N/A ​

 

This website uses the following third-party cookies: ​

Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this sense must be done by communicating directly with Google.

 

Social networks: Each social network uses its own cookies so that you can click on buttons of the Like or Share type.

Desactivation or elimination of cookies

At any time you can exercise your right to deactivate or eliminate cookies from this website.

 

These actions are performed differently depending on the browser you are using.

 

​Newsletter

The user can always remove their data from the list of bulletins or newsletters sent weekly to their email, by "clicking" on the link located at the end of each bulletin or requesting the cessation directly by email info@webler.cl, where the The customer service team will manage the cancellation of your subscription to the newsletter.

Política de Cookies
Términos y Condicones
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